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Rydr119

How I dislike Fedex!

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12 Comments
by
Rydr119
, 09-14-2010 at 01:22 PM (1826 Views)
I ordered 3 new fish for my 180 last week from live aquaria and they were to be delivered today. I check the tracking information last night and it said they would arrive today around 3pm. I thought great I get off work at 12 today not a problem. So this morning I wake up and check the tracking info again to see they have already arrived in my city at 6:30 am so I figured ok they will be delivered sometime this morning instead of 3ish this afternoon. So I tell my mom to expect a call from fedex when they get to my house and to just bring the box inside until I get home at 12. Around 11AM I get a call from Fosters and Smith at work. Now I'm thinking Great what happened now. The operator says to me " Fedex has mis-dilvered you fish" What? How do you mis-deliver fish? They went to the wrong house and just left them on this lady's front doorstep. She called the phone number on the box and told Fosters and Smith the situation so they in turn called me. So I call my mom and she went and picked them up and put them in my house until I got home. At least Fosters and Smith said they weren't going to charge me shipping. But really you give Fedex specific instructions and they screwed it all up. Plus how does Pennsylvania-the street I live on, sound or look like Dartmouth-the street they were delivered to? At least they are all fine and going through acclimation well.

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Updated 09-16-2010 at 12:57 AM by melev

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Comments

  1. bleachandvomit's Avatar
    That sucks. Hope they never do that to me...
  2. Rydr119's Avatar
    Last time I ordered fish (it was over a year ago I got a female flame wrasse) It came fedex and they got the right house but they just left it on my front porch and left. Didn't even knock or ring the doorbell. Thank goodness I was home waiting for them and I heard the truck pulling away. If I lived somewhere where the weather was a little less Hell like I could see that, but I live in South FL where its insane hot and I don't want to put cooked fish into my tank.
  3. drimo's Avatar
    The driver probably just grabbed the wrong package. It happens. At least your fish are going to be ok and LiveAquaria is returning your ship charge. That is something to be happy about!
  4. Rydr119's Avatar
    Oh I was very happy about that
  5. reefocd's Avatar
    Congratulations! You have just experienced Murphy's Law. Although, it could have turned out much worse. In this hobby, leave nothing to chance when live-stock in being transported. You did the right thing and micro-managed the process. Happy Reefing....
  6. MarcG's Avatar
    At least everything is ok. If I can offer a piece of advice that I've gotten from other people as well, have the delivery sent to a FEDEX store near you that way no matter what happens it will be in a cool environment until you can pick it up.
  7. melev's Avatar
    I agree with MarcG. That's my preference as well, as you can get it at 9am that way.
  8. Jessy's Avatar
    Good tip MarcG. I never would have thought of that.
  9. Nugburner's Avatar
    ya i have had several bad experiences with live aquaria and will never buy from them again. Another thing that bothers me is that the outsource their customer service to India. When i email them detailed questions i always get a generic response as if they are reading random generated responses off of a computer screen. The same exact type responses i get get when i call Dell support. The person on the other line has no clue about the product they sell, they only type the problem they receive into a computer and respond with what the computer has for an answer... the also tells me the could care less about the customer and only interested in making a sale. im also able to confirm this when the sign their name at the end of a email. usually their name will be Bob or Sally except the spell it Bobbx or Salzy or joxn( come on now.. you don't misspell your own name). I hate outsourcing so much! especially y with our flourishing economy. Bluezooaquatics.com it super sweet and answer questions based on their experience and huge knowledge base. i love bluezooaquatics , give it a try
  10. Rydr119's Avatar
    I didn't think to pick up from a Fedex location. I will do that next time. I have ordered from BlueZoo in the past as well. I didn't have a problem with them either just fedex leaving the box on my front porch with no knock or doorbell. I'm not a fan of outsourcing at all. I didn't know thats what Liveaquaria practiced.
  11. drimo's Avatar
    I don't think Liveaquaria is outsourced. Notice the majority of the comment was about Dell.
  12. NightShade's Avatar
    When I get deliveries from Fedex, UPS, or USPS I leave detailed shipping instructions in their little box every time and also put a note at my door. I order a lot of computer parts through NewEgg and got tired of a generic package left at door message even when I have been at home only to find it on another floor in the building where I used to live or at the wrong apartment door. I started putting out a message on the outside of the door that packages were not to be left in an unsecured location and that drivers MUST get a signature. That forces the driver to wait and look you in the eye and also gave me a chance to say hey, I am not ordering a cheap book that can be left anywhere, and after a claim on about 300.00 in parts they got the idea.

    So far after starting this I have gotten to know the drivers and even if a wrong address is put on a package it ends up where it is supposed to be. Since we moved to Oklahoma City this has only changed slightly and the packages are left in the complex office if we are not able to receive it.